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RoseAnne H.

3
Level 3 Contributor
Canada

Contributor Level

Total Points
1,711

12 Reviews by RoseAnne

  • Chaptersindigo.ca

9/1/23

Remember the days when people were hired based on their ability to do a job? Me too. Seems like those days are behind us.

Chapters / Indigo provides a prime example of hiring policies where incompetents run the show.

Simple story and short. I placed an online order. They charged me. Fine. Three weeks later I had to go looking (the online rigamarole) to see whether my book was ready to be picked up. It had been there for two weeks. Did I receive an e-mail notification or even a telephone call? No. When I wrote a note of complaint, they simply cancelled my order. Idiots. One simple transaction, not rocket science.

Wouldn't be a big surprise it they go out of business. They've certainly lost mine.

Products used:
None.

  • Telus

12/13/22

From a disorganized website laden with jargon which bears little resemblance to English, to a voice which attempts to redirect your call (an irritating AI service with no discernable intelligence), I am increasingly disenchanted with Telus.

After 31 years as a loyal – and usually happy – customer, Shaw is looking increasingly attractive.

Most recently, Telus divested themselves of the shared domain hosting service. I declined to deal with the "recommended" company and chose a Calgary firm I know and trust. Nonetheless, Telus continues to charge me for a service they no longer provide. In an hours' long attempt to speak with a real person, when I did finally finally get through, I got the run around. Literally, a circular argument. They offered to connect me with someone at their new service provider who would answer questions about my bill (disregarding entirely my repeated protests that I have no relationship with this company).

Do you understand this? I sure as hell don't. The bill is from Telus, I pay Telus for services rendered. If I'm not getting the service from Telus, why are they charging me?

As an aside, the "other" company wanted my credit card information. Up front. No one gets my credit card information for automatic payments. They spammed me for a month with (bilingual) reminders about their bill (despite the fact I elected to take my hosting elsewhere). I really don't care where they're based (although, as a westerner, I prefer dealing with western Canadian companies), I didn't know them, didn't have a relationship with them, they didn't contact me to answer any questions before "taking over" my hosting … Telus just handed everything over; including my e-mail address. I made a good call on that one.

The fact remains, however: Telus is not improving with age. How on earth are they going to keep their customers if they can't keep them happy?

Tip for consumers:
Shop around.

Service
Value
Quality
  • Deluxe | Hosting

12/1/22

When Telus decided to divest themselves of shared hosting, Easy Hosting wanted my credit card information up front. I don't know this company, of course they didn't get the credit card details. Telus called to push this, I declined. And apparently Telus didn't inform this new so-called service provider.

For the past month, I have been innundated with payment demand details from this company. No introductory calls, no "we'd love to do business with you," nothing but demands for payments. I politely requested they remove me from their list. Three times. No change. Their spam demands are sent out automtially several times a week.

These people are so bad at their jobs, they can't even remove an e-address from their contact list. And they want my money?! No F* way.

Tip for consumers:
Would YOU trust a company who wants your credit card information without any verification of their ability to do the work? (Bear in mind this is a monthly recurring payment.)

Products used:
Absolutely none.

Service
Quality
  • Themobileshop.ca

9/13/22

Typically, I'm a loyal Superstore customer. The prices are competitive, the produce fresh, the staff are great … I'd even vote for Galen Weston if he ever ran for Prime Minister (hey, anyone who can successfully run – and grow – a big company can certainly do a better job running the country than the current yokel).

Most recently, however, I've had a very off-putting experience with The Mobile Shop, one of the subsidiaries of Loblaws / Superstore. Ear buds. Big deal, right? They were pretty bad. I gave them a fair try, but the damn things just wouldn't stay in, no matter what size fitting I used (they came with small, medium, and large attachments). So, I attempted to return them. The people at the Mobile shop refused to take them back, refused to refund my $42. "All sales final," they said (despite NOT having informed me of that at time of sale). Something about Covid and ear buds being potentially infectious?! How ludicrous. Panties, I would understand, but ear buds? (Note that I carefully cleaned everything before repackaging quite neatly.)

The parent company, Loblaws, usually so good about returns has been ominously silent on the matter.

Read the fine print before handing over your money at The Mobile Shop. "Shyster" is the word that springs to mind.

  • CanadianTire

4/3/17

Used to be that companies would check the quality of their products before selling anything. And then it turned out to be cheaper / easier to delegate that responsibility to the consumer: if it breaks, return it. But when the retailer's return policy disallows a fair trial period we're left holding the bag (having paid for junk and unable to get our money back). When a supposedly reputable store doesn't check the quality of the goods they buy for re-sale, what are our options?

  • DrGalan

3/9/17

I won't say "pain free," as no dentist could promise that, but I particularly enjoy the fact that Dr. Galan tells me what he's going to do be doing both before and during the actual work.

Another favourite aspect? I've never had to wait more than five minutes. Dr. Galan's staff are not only warm, friendly and seem to genuinely care about patients, they're also excellent at scheduling and long wait times have never been an issue.

We all have to see the dentist, right? Once a year at least? Why not pick one of Calgary's best.

  • BeadsAndPlentyMore

2/23/17

If you're the creative type - or wanna be - no matter your age or gender, check out Beads and Plenty More in Calgary. Classes for novices as well as experts, a comprehensive array of supplies, and personal advice should the need arise: the staff are friendly, personable and service oriented to the nth degree. I wish every business would be as good to their clients.

  • GreatClips

2/20/17

I don't even want to call them stylists. They're not. And certainly not professional. I specified my preferences and left with nothing close to resembling what I wanted.

Being a firm believer in giving local business a second chance, I tried again (after having been less than pleased the first time) and - again - was hugely disappointed. Two of the worst haircuts of my entire life. Two different "employees," both really bad. Thank goodness hair grows!

The cost factor isn't at question here, I've had great service at Ultracuts (but don't live close to one of their salons at the moment).

If looking to save money when having your hair cut (well)? Stay away from (this) Great Clips and look at other discount hair salons.

After the second fiasco, near to tears, I went to Ultracuts for a rescue (and thankfully, they were able to do something with the little hair remaining on my head) and learned that not all salons hire licensed or experienced stylists. Apparently it's skilled trade, much like carpentry or plumbing, where individuals take a course, write the exam, get the license then work / apprentice themselves to improve. Great Clips is notorious for not requiring their so-called stylists to be licensed.

Truly a case of buyer beware! If you're not sure, ask to see that piece of paper.

  • Canada Post CA

6/25/16

Canada Post, a tax-payer-subsidized organization is falling down on the job yet again. My elderly friend (in another province) is unable to get to the post office to send a parcel, and the post office is unable to suggest an alternative. Even adding a stamp and sending it to the recipient with the balance of postage payment due (to be paid by the receiver) is not an option. The long-time mismanaged government agency is revealing its shortcomings one more time in refusing to consider options or even pay attention to this issue which will - of course - become increasingly prevalent as our population ages.

  • AliExpress

5/1/16

April 4,2016 I purchased 50 pinwheels for my garden / yard. My home is on the outskirts of a city and rabbits are a problem. I paid by credit card and the charge showed up on my account two days later. Three WEEKS later, I was informed my order had been cancelled, alleging non-payment as the reason. Today, two weeks later again, the charge on my credit card has not been reversed. Of course I've opened a dispute with the credit card company and trust all will be resolved from the financial end, but what a waste of time!

Are they seriously incompetent or were they attempting to take my money without delivering the goods? Either way, I cannot recommend this company as trustworthy.

  • Sobeys

6/10/15

I love bread and defy current "low carb" trends (quoting numerous nutritional facts and digestive needs; all my own opinion of course, but backed up by my choice of citations). Sobey's artisan breads are excellent. Tasty, chewy... pretty much perfect in every way as far as I'm concerned. However, the Sobeys chain isn't remotely intersted in providing nutritional information or even a complete list of ingredients. I wrote to inquire. Twice. To no avail. "Silence" isn't always the best answer.

My question and concern (given that I like to know the sugar, salt and fat content of everything I ingest)? How do they get away with circumventing labelling laws? (Check the packaging and you'll see what I mean.) Perhaps more importantly, WHY are they not providing ingredients and nutritional information?

  • JewelryByeSueOnline

5/28/15

http://www.eiseverywhere.com/image.php?acc=1736&id=*******

I spent good money on this author's books. Some time later I spotted her name on a list of seminars at a jewellery convention. The class she was scheduled to teach looked like a gorgeous piece but wasn't in any of her books. The tutorial / kit isn't for sale on her website either.

In the intervening months I have contacted this woman three (yes, 3) separate times asking for more information, if she'd sell the tutorial or kit, if she'd be including it an upcoming book.

Nothing irritates me more than rude people. She didn't so much as do me the courtesy of responding. Not even an auto-response.

You can safely presume I won't be purchasing another of her books, or anything else for that matter.

We all love dealing with people who perceive their customers as valuable. This one doesn't.

RoseAnne Has Earned 11 Votes

Roseanne H.'s review of AliExpress earned 4 Very Helpful votes

Roseanne H.'s review of GreatClips earned 2 Very Helpful votes

Roseanne H.'s review of JewelryByeSueOnline earned a Very Helpful vote

Roseanne H.'s review of DrGalan earned a Very Helpful vote

Roseanne H.'s review of CanadianTire earned a Very Helpful vote

Roseanne H.'s review of Canada Post CA earned 2 Very Helpful votes

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