Roxanne B.

I ordered (2) life-saving medications for my 13 year old dog who is suffering from heart failure. I always order in advance to assure that she doesn't run out of her meds which could be detrimental to her health. After 2 weeks of not receiving as much as a order confirmation, I contacted them to inquire as to when I could expect my order. When an answering machine answered my call instead of a live person, I began to worry. Within an hour, I was called back only to be told that my order "had falling through the cracks" and they had not processed my order because they failed to contact my vet for approval. Since I had previously checked the status of my order and saw that it had indeed been approved by my vet, I stated this was not true and asked if they could overnight the meds to me since my dog was running low. I was then told that since they were located in Iowa, they had no way of doing this. What? Finally, the woman admitted they didn't have the medication in stock and said that it was "trinkling" in. I stated to her that if they had informed me of this during purchase, I never would have placed an order. I only did so because my regular provider (1-800PetsMeds) were out of this particular medicine and they were professional enough to inform me of this when I attempted to add it to my cart. I asked that she cancel my order and I purchased with another company who will have it to me in 3 days for a small shipping fee.

My advice to those that are purchasing critical medicine for your pets, please go somewhere else. In my opinion and experience with this company, they cannot be trusted with the health of your sick pet and I will never order from them again!