I ordered some products from a friend who was starting her own personal entrepreneur journey with Farmasi. She suggested certain makeup products. Guaranteed these products were amazing and would change my perspective on other brands. Well after using the products just one time I woke up with multiple swelling bumps on my eyes. Instead of understanding and guiding me through the next process of possible return, She gave me a million reasons why it couldn't have been the makeup and blew me off with " get a refund if you want" Which by the way if you read the reviews a Refund isn't such an easy process. I'm really disappointed in Farmasi and the people working for them. I understand that this is how you live & make money but at some point you need to take into consideration of that you're selling to people especially in the cost of their health. I should've known better because your Low 3 Star ratings say enough. This company is very similar to AVON. I would never recommend this company or product to anyone but the Owner. STAY AWAY! Spend your hard earned money BACK TO SEPHORA! (Which by the way Farmasi is expensive for the poor quality)
Hello Roxanne,
We hope you are doing well. Thank you for providing your feedback and we are so sorry for the experience you had, we take matters such as these very seriously. Any allergic reaction or effect that may have been caused with our products we always try to compensate our consumer effectively. If this matter has not been resolved please send your case over to enrique.santamaria@farmasius.com, stating which products you bought and the date. Again we find it important to make it right by our customers since we consider you a partner of ours. We hope to make this right by you.
Best
FARMASi Consumer Services