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Usability is so awful that when I changed a reservation, inadvertently booked an additional reservation, and was charged a no-show fee for the duplicate reservation. Booking.com refused to acknowledge their responsibility and didn't waive the fee.
Roy A.'s review of Booking.com earned a Very Helpful vote
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Empty.
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hello Roy, thanks for your message. Please note that as soon as your reservation is confirmed you are redirected to a confirmation page and an email will be sent confirming the booking. All the conditions are available during the booking process and in your confirmation email. If you want me to check your reservation please provide me with your booking number. Regards, Eduardo