Ruth W.

Purchased a Kincaid sectional a few years ago. Soon after purchase, I noticed a divot in the 1/4 round part of the sectional. The frame appears to be missing springs in the front or perhaps just be a defective design. As a result of the concave frame, the cushion has ripples and has become concave as well. I showed it to my interior designer and another furniture expert and they said it was defective. I filed a claim with Hickory Park furniture, the store from where I purchased it, and Kincaid, but they claimed that there is nothing wrong with it. On a minor note, I recently discovered the stitching coming undone on one of the cushions! I love the other parts of the sectional but am so disappointed with the overall look and feel of the quarter round.