This is far and away the most unresponsive business I have ever encountered. They took my $900 quickly enough, but since then it's been like pulling teeth just to get someone to respond. I literally had to threaten reporting the company for fraud just to get a call back. My friend told me the bike was picked up over a week ago, but - surprise - I haven't heard a word from Premier about the shipment. Not even a confirmation that the bike is in their possession. Horrible, horrible experience, I really cannot recommend avoiding this business enough.