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Crisp chat has a very nice GUI however it is not user friendly, when asking for help you get referred to their documents which don't cover everything. The biggest issue I face is you can't edit user accounts as an owner - This is ridiculous how is any large business supposed to get this up and running I have to go to each user individually to setup!
I also hate the fact that my users can see my billing information and other admin settings, they don't allow for the users to change them but it's just unprofessional to let staff see configuration options that does nothing but add confusion!
They also ignore feature requests and the chat seems to be in early stages of development as most things I try to do are so basic!
They got a 3 star as I like the system it just lacks many features and doesn't seem like it's going to be changed anytime soon.
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Hello! And thank you for your feedback.
As you may know, Crisp is not focused on large companies, that is why we believe that anyone is able to manage their own account without any external help.
That is why we do not offer this feature at the moment (However, it is included in the roadmap for the next months :) )
Regarding your billing information, we promote transparency and trust. Furthermore, your users can't change your billing information if they don't have the right to.
Regarding your feature request, could you please send me the details of what you are looking for at antoine@crisp.chat?
Regards,
Antoine