Horrible experience, the amount of time I have lost on the phone trying to get the shoes delivered and the refund sorted. Lacking the words.
Called at least 6 times, being on hold for approx 30 min each time before getting through. Spoke to dimi, tony, sofia, sarah and couple more people, been jumping around just to get my shoes on time, which I had ordered a week before, obvs did not arrive on time (birthday present) instead been told to order them again and as recompensation been offered free express delivery and 20% off of the product, don't have to be a genius to be handling these numbers, however again the partial refund was not correct.
NOT calling a 10th time to ask for a couple pounds but definitely not ordering again. Got to remind them CONSTANTLY what they're ought to do.
Also, would recommend to check your emails since none of the replies to your general email address has ever been received. How do you expect your customers to stay in touch with you and being able to reply/ send your needed documents if your email address is not valid?