Thumbnail of user sa298

S A.

Contributor Level

Total Points
82

1 Review by S

  • PetEdge

12/15/20

I made an order over a week ago. Today I checked my email to see what was going on with the order. It said I was charged, yet said the items were no longer available for sale. I called to check what was happening and was greeted with an annoying, incompetent voicemail system. I did what it said, but it did not respond. Then I was greeted by a person who was incapable of getting information about my order through the confirmation code and took forever to do so and who finally hung up on me/disconnected? Then I called back and spoke to a supervisor who was RIDICULOUSLY incompetent, who didn't know what had happened, and was barely apologetic. After explaining that I spent hours researching and finally landed on the items I ordered, he was apathetic. Now I have to make sure my credit card wasn't charged and have to find the items elsewhere.
What a total waste of time! I will never order from them ever again. They are inept and have no good sense of customer service. So much for my time sensitive delivery. People like this should not run businesses.

S Has Earned 2 Votes

S A.'s review of PetEdge earned 2 Very Helpful votes

S hasn’t received any thanks yous.

S doesn’t have any fans yet.

S isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user thisbostonb
8/18/23

I was excited to order a new high end set of grooming shears. When it was delivered each pair...

Thumbnail of user tracil13
Traci L. reviewed PetEdge
4/14/23

I purchased an elevated white dog tub and instead received an ivory tub. The description on the...