Sabeen R.

The only way to get someone to respond to your emails or phone calls is to report them to the better business bureau. Back in 2019 when I first tried them out their customer service was better and actually semi-responsive so I was able to book part of my package (NOT THAT IT WAS ANYTHING SPECIAL…1 star cruise line and 2 star hotel/motels) but in recent years it's legitimately impossible to reach anyone so DO NOT BUY because you will not be able to book. You cannot book any portion without speaking to an agent (none of it is self-booking). Last time I spent months trying to reach someone and ended up reporting to BBB over shadiness. Someone from the company contacted me back so quickly and suddenly looked up my history of phone calls and emails claiming I didn't call the times I did so I showed proof of my phone bill (can you believe I even had to do that?) and then she claimed they must have had system issues…girl, I been contacting and leaving messages for months and you're going to argue with me that because you only have records of 6 out of 11 contact attempts (all of which went unanswered) that I shouldn't haven't reported the company? Gtfoh 0 contact attempts should go unanswered especially for a paid service. It's one thing to be lenient and understand with employee shortages but don't expect people to just throw their money away at you, you're not a charity.