DISGRACEFUL. SCAMMERS. AVOID AT ALL COSTS. My parcel which was a solid piece of hardwood table got there all damaged. I tried to claim for damages and they would not let me EVEN THOUGH I PAID FOR ENHANCED COVER. They kept saying the packaging was "insufficient". Well I packaged it fine but it was all ripped apart when it got there! I lost hundreds of pounds. Furthermore, they sent me another email saying after an "audit" they found the dimensions I gave them was wrong and they are demanding for more money. THIS IS AN ABSOLUTE JOKE.