Sally V.

This company was supposed to deliver my moms medication, which is both very expensive and dangerous if used by others. We had the complete address written there and we called ahead of time to say it needs to be delivered to our apartment door. My mom stayed home to receive it. After tracking The package, it showed as delivered. We called to see where it was. The representative kept telling me that they have proof of delivery on their end! I kept saying what does that mean? I don't have it. She hung up on me. I called again and another agent just told me that they have a picture of it laying somewhere which is "proof of delivery". I asked if it was at a door and they said no. I went to the lobby, it wasn't there. Someone took it or they never delivered it. Either way they are responsible because trey didn't deliver to the correct address according to instructions. Not only did they not accept responsibility for the loss and the fact that my mom doesn't have her medication, but the idea that someone may take them and use them, didn't phase them a bit. The manager wouldn't take my call and the agent kept saying as far as we are concerned, we are done.

This company is a disaster. If you have something important, you should use DHL. My dads passport and naturalization form were supposed to be delivered and signed for. The irresponsible delivery guy faked a signature and threw the envelope in the lobby under the coupons and magazines that get thrown away. So we though a resident had faked the signature. After a few days of anxiety and calls, we found the documents under a pile of coupons. This company can't be trusted!