Sam B.

We stopped the service after we had repeated incidents of poor quality or missing products. Resumed service a year later hoping things were improved, but our second box was not delivered and not even shipped. When I reported to customer service, they responded 2 days later asking me to report again in chat or by phone. When I did that they offered to refund the box I did not get. No discount for the inconvenience or anything. Annoying, because we subscribed to augment a busy schedule, but in all it took way longer to report their issue to them and get my money back for something they didn't deliver. Totally negates the convenience factor when you have to run out for food 2 nights in a row that you didn't plan for. Their "$#*! happens, and it happened to you... meh" response just shows that sloppy delivery is backed by sloppy customer service. I rarely write negative reviews but I feel compelled to take time out of my day to share this.