I have booked many times with booking.com. Their website is very helpful and clear to use. However, if a problem arises it is very difficult to talk to someone, or almost impossible. It happened to me only once, and I was very upset with the service
Tip for consumers: Be careful with cancelation policies
Alberto was very professional and provided us with a very good plan. We could not enjoy the trip but the plan was changed for future dates when we will be able to travel to Spain. We hesitated first due to its price, but the service was really professional
Tip for consumers: May not be the ideal service for simple trips, but worth the money if you plan for something special in Spain and plan to stay for 2 weeks or more
Products used: Travel services to build our itinerary to a 2 week trip to Spain prior to the pandemic. Trip was cancelled but services granted now again when we start to replan the trip