We're really sorry for what happened to your package. It is indeed frustrating and disappointing when you never get your package. Please understand that we did send you the items and as per USPS online tracking, it was delivered last 01/11/19. Please click on the link to see that USPS did have your package and they were able to deliver it, https :// tools. Usps. Com/go/TrackConfirmAction? TRef=fullpage&tLc=2&text28777=&tLabels=LW053148771CN%2C. USPS should be able to confirm the delivery because we got it from their own tracking link.
We also have to consider the fact that USPS delivery personnel leave packages at your doorstep or mail room/box wherein other people can have access to it. That's why from our last email, we encouraged you to call your local post to file for a claim so they can start the investigation.
As much as we want to help you more, we also have our own policy to follow. Rest assured, we are always here to assist you.
Hi Sara,
Hope all is well.
We're really sorry for what happened to your package. It is indeed frustrating and disappointing when you never get your package. Please understand that we did send you the items and as per USPS online tracking, it was delivered last 01/11/19. Please click on the link to see that USPS did have your package and they were able to deliver it, https :// tools. Usps. Com/go/TrackConfirmAction? TRef=fullpage&tLc=2&text28777=&tLabels=LW053148771CN%2C. USPS should be able to confirm the delivery because we got it from their own tracking link.
We also have to consider the fact that USPS delivery personnel leave packages at your doorstep or mail room/box wherein other people can have access to it. That's why from our last email, we encouraged you to call your local post to file for a claim so they can start the investigation.
As much as we want to help you more, we also have our own policy to follow. Rest assured, we are always here to assist you.
Hoping for your understanding.
Best regards,
Petite Bello