Sarah B.

I ordered product from Gardener's Supply Company in May 2021. Every ship date given was delayed with ZERO communication initiated by the company. Every time I had to contact them for an update. They did respond to my emails, but the responses were pretty blaze. After four months of no product and multiple emails, I sent an email expressing my complete dissatisfaction. In their response to this email, they were apologetic and stated they would escalate my order for review. Still no unsolicited response, I had to contact them to inquire about the review. After four months I now have a ship date, we will see. There are way too many other gardening supply companies out there, I would not use this company again. I feel this order could have easily been lost had I not have kept on them. They charge me for the product in May when I ordered, it's now September.