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Sarah W.

Contributor Level

Total Points
86

1 Review by Sarah

  • Gear Elevation

7/14/21

I called customer service and they said that I had to call them before I sent the product back. I looked on the wesite again and NOWHERE does it say that. I sent it back and sent them a photo of the package and tracking number. Exactly what the RETURNs page says to do. They are suggesting that they are not going to return my money. I've been emailing for days and they interpret my emails as if the product has not shown up. I'm completely confused and disappointed with this company.

Tip for consumers:
Don't buy from this company. The refund policy is ridiculous.

Products used:
GEAR ELEVATION IONIC FOOT BATH

Service
Value
Shipping
Returns
Quality
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Gear E. – Gear Elevation Rep

Hi Sarah, first, we would like to apologize for your recent experience. We appreciate you sharing your experience so we can improve moving forward. Our customer's satisfaction is our high-priority. We would like the opportunity to investigate your feedback further. Please reach out to us at support@gearelevation.com or call us at 888-353-8373. We’ll work with you to resolve this issue.

Sarah Has Earned 6 Votes

Sarah W.'s review of Gear Elevation earned 6 Very Helpful votes

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