So this how it goes.
Aug 31st: Took a test drive of the car I was interested in.
Sep 1st: Paid the booking amount of 5,000AED with option B (non- refundable deposit in case of bank rejection and car is reserved)
Sep 2nd: Signed and sent all required documents for bank loan and process within 30 mins of receiving it.
Sep 5th, 6th: Following up with Ms. Amy on updates. Said its still with bank.
Sep 7th: Got message from ALBA CARS to make arrangements for extension of deposit by paying another 5,000AED. Which Amy said not required. (proof attached).
Sep 8th: Got verification call from ADCB. I asked them to change the tenure from 5 years to 3 years.
Sep 9th: ADCB representative promised it would be done the same day.
Sep 11th: 8.58PM I'm getting call from Amy asking me to pay 5,000AED right now else the car will be sold to someone else.
Sept 12th: My wife visited ALBA CARS at 4.30 PM to pay the extension deposit, and they said the car is sold.
THEY ARE NOT GIVING BACK OUR DEPOSIT. How on earth can they just eat my deposit and sell my car to someone else.
T&Cs clearly state:
1) Non refundable deposit only in the case of bank rejection. (Bank was almost through the approval and there is no way for rejection because its my first ever loan in Dubai with 5 digit salary.)
2) Car is reserved only for me. (Then how you sell it to someone else?)
3) Extension deposit not required was told by the staff. And then all of a sudden without any prior information they just sold the car.
HOW RIDICULOUS.!
I have all the proof with proper documentation and timing for every communication we had. My wife and I will regret dealing with these fraudsters once and for all.!
Bunch of cheaters! If anyone of you are reading my review. Please. Don't approach them. There are so many other reviews who have the been affected by their disgraceful business ethics. Either in the form of damaged vehicles being showcased as " PERFECT, MAGINFICENT, IMPECCABLE, MINT, PRISTINE"
And some others have lost their deposit even after claiming some medical emergency and other personal reasons.
Its my hard earned money and I will fight for it no matter what it takes.
Raised complaint with Dubai police, Dubai Economic Department & National Media Council.