Shah H.

During a recent flight I had a layover of over 10 hours in Istanbul. I was told that I would get a hotel free of charge which sounded great! Once I got to Istanbul, none of the people at the Turkish Airlines desk could give me proper instructions where to go for the hotel stay. Finally, I figured out that one had to pay first for a temporary Turkish stay visa ($30 for US citizens and $60 for Canadian citizens) at the Visa counter (no visible signs anywhere inside the airport regarding the visa counter). Then, you have to exit the airport through customs & immigrations and go to the Hotel desk which is actually in the outside lobby of the airport. There are no signs indicating where to go and the one information desk is useless. Once you finally locate the Hotel desk, you are at their mercy. It took another hour for us just to board the bus to the hotel. They send different passengers to different locations even if you arrived on the same flight. It took us two & half hours thru jam packed Istanbul streets to get to the hotel from the airport (almost 5 hours after we landed). We passed a lot of hotels on the way; so, not sure why they took us to a hotel so far away. We just got 3 hours of sleep before it was already time to go back to the airport for our connecting flight. The Turkish airlines people are totally useless and unhelpful when it comes to helping people with lengthy layovers and hotel arrangements. Turkish Airlines is very economy class and definitely NOT number one in Europe or anywhere!

Petro recently took over a local smaller oil company (AGM) with which I have done business for many years. A couple of weeks ago, I called them to ask for pricing for next year but they said it was too early for it. My previous contract started mid-Dec with the smaller company they took over but it appears Petro extended extended the contract to Jan 01, meaning that I can not get a better pricing with anyone in the middle of cold season. Then, recently one of the sales rep. Called me on a Saturday to provide pricing but with a take-it-or-leave-it pricing good for 24 hours only! The next day being Sunday, means that I can not shop around and if I can't find a better price on Monday, I might lose the pricing from Petro as well. They give me a higher rate first and waited to see if I would bite. When I didn't, they reduced the price by 40cents instantly but the max. Ceiling being 50cents higher than the minimum pricing. Then, the Petro rep. Kept reminding me about the 24 hour pricing policy. This appears to be a totally dishonest business practice calling people on Saturdays and giving them 24 hours to accept it or leave it. BEWARE OF THESE COMPANIES WITH CROOKED BUSINESS PRACTICES! I definitely will keep on dealing with the smaller local oil delivery companies instead of those bigger oil delivery companies who, it appears, don't have any business ethics anymore...

Justfly.com is the WORST website for booking flights. If you cancel they charge a $150-250 penalty, then just post your credit on their website without even notifying you in writing. Then if you try to use the credit, they put a hold on it so that you have to use their so-called "support group" who then hike up the price even more than if you would book thru another online website. They can do that because they have a grip on your credit, which they won't release (even if you book on your own on their website) unless you pay additional penalty for the new booking you are trying to make. THIS COMPANY JUST-FLY.COM IS A TOTAL SCAM AND RIP-OFF. DO NOT GO NEAR THEM. You will regret it totally. Their support department put me on hold for 15 minutes while they were processing my credit card, but I think they were just giving me a hard time intentionally.