Called to have someone come take a look at my roof after a tornado. Allstate said it needed small repairs. I had three roofing companies state it needed replaced. Allstate wanted to give 600.00 for repairs. I denied the claim and stated I would take care of it on my own. I didn't want my policy rates to increase. The gentlemen stated he would close the claim. My neighbor had State Farm by the way and got a new roof. I called to get a quote from State Farm and was told they could not quote me for 3 years due to a recent claim showing I was paid out 600.00. I then called Allstate to find out why this was showing on my record and they said because a call was made. I advised that I was not paid 600.00. They advised me to file a dispute with Lexus Nexus. This is ridiculous! Allstate does not care about their customers and their customer service teams are not pleasant to deal with. I will be switching as soon as I get this sorted out. Very disappointed with Allstate. They should take pride in their slogan and mean what they say.