Shane P.

I have been a Apple customer for over 15 years. The Apple products I currently own are: an iPad Pro 12.9 2nd generation, an Apple Pencil, an iPhone XS, Aipords first generation, Beats Studio 3. I used to own a Macbook Pro 15" 2018 full specification laptop. I have had nothin but incredible customer service with Apple.

The only issue I had was that I wanted to play AAA games on the go and I need a Windows gaming laptop for that. To solve this problem, I sold my Macbook Pro at a great price (Apple products keep their value more than the competition) and I bought an affordable Dell gaming laptop.

Being introduce to the horrible customer service from the PC World made me instantly regret my decision (especially since Dell is rated as having one of the worse customer service experience ever).

I plan on selling my gaming laptop and coming back to Apple.

Apple might not have the best products for all of our needs, but one thing is for sure their customer service and their resell value beat the competitions, hands down.

I bought a Dell G7 7700 gaming laptop. The 3-month-old laptop works fine, especially for the price compared to the competition but when it comes to brass tacks, customer service is just as (or more) important than the product you are buying. So I would suggest to never buy a Dell product because Dell's customer service is the worse experience I have ever had in my life.

Here is my Dell customer service experience in a nutshell:

A sales representative calls me to sell me a warranty extension and tells me that I will only be charged the difference because I had already purchased a 1-year accidental damage warranty on my Dell G7 7700 gaming laptop. However, she charged me the full amount as if I did not already purchase a warranty.

When I notice this issue (the next day) I proceeded to contact customer service to either refund me the difference or to cancel my warranty extension purchase entirely. Unbeknownst to me, I was in for a nightmare! Every agent I spoke with advised me that my issue could only be resolved with another department and then they would proceed to cold transfer me there. Every time a new agent from a different department answered they would ask for my credentials, ask me to repeat my issue, and then advise me they had to transfer me to another department. When I got transferred, it was either back to the department I was speaking with at first, or I was transfer to a busy signal or dead air. In the latter cases, I had to call Dell back and repeat the process. This went on for over 4 hours. It got so ridiculous and predicable that I decided to record my last experience. My recording exceeded 1.5 hours. In the recording I requested to speak to managers, these managers advise me that they would warm transfer me to the other department and speak with the agent to ensure they could help before I spoke to them, but when the other agent answered, they had no idea I was transferred to them. The last representative I spoke to was a manager, and he just put me on mute and disappeared from the conversation. Again, I have most of this recorded and I was quite respectful on my end, considering I wasted hours of my life on trying to solve the simple issue of being wrongfully charged for a warranty extension.

In the end, my problem was not solved and the last agent I spoke to was the manager that put me on mute.

As well, I discuss my issue via Dell's chat an email options. But they too advised me that they could not help me with a cancellation or payment adjustment and that I had to speak to a different department.

One more thing, their calling centers are overseas, hence the representatives have huge accents, and I could only understand about %66 percent of what they were saying; having to constantly ask them to repeat themselves.

I hope this bad review deters you from buying a Dell product. You'll have a happier life if you chose too boycott Dell.