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shawyaa

SHAWYA a.

Contributor Level

Total Points
80

1 Review by SHAWYA

9/16/21

What a terrible experience. This company is happy to take your money... but delivering on their promises, not so much. We ordered these 8/12 and were told that my stairs would ship in 10 days (leave the warehouse 8/22). They even tried to move my shipping date, so I told them I would need to cancel because it was time sensitive and I would use another company. They were able to get it out on the "next shipment date" and yet, here we are, over a month later and I am still using a ladder to get to my bedroom loft. My builders had to move on to their next project, so who knows when I will receive these stairs and when they will have time to install. If you are working on a timeline AVOID this place at all cost, otherwise it will cost you in the long run. The customer service seemed great, but Very VERY disappointed.

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