I appreciate so much that they bother with creating several drafts before actually preceding to work. I was able to really become a part of the process and fully manage it. The end result was just as i dreamt it to be, and my kitchen is super handy now!
Personally i always like the brand for offering quality and functionality but pricing it reasonably. I had a couple of products by them (tablet, laptop) and both worked well for over 4 years, never needed any support.