Shyla S.

Signed up for sm business services 2017 under pretense they would transfer and manage retirement fund as part of payroll service. After sign up, I was told they could not do this, but instead wanted me to sign up for their retirement program instead. I also have been passed on to several different assigned payroll acct managers, the majority of whom are inconsistent in their availability, frequently make mistakes on payroll reporting and offer slow to no response time on matters of payroll report inaccuracies! I also have been overcharged for service this year without formal notice, and currently am waiting for response in resolve this matter.