Purchased a product from them on 1 September. After almost two months it wasn't even shipped.
After 3 weeks I contacted them for news and this was their reply:
"very sorry for the delay in shipping, the inventory is still being transferred from the warehouse in Poland to the warehouse in Italy and Germany, there are some delays during the transportation process, your order should be able to be shipped soon in several weeks".
After another 2 weeks of nothing I contacted them again and asked them to cancel the order. This was their reply:
"very sorry for the delay in the update, I checked in the system, your order was marked as non-deposited, I confirmed with our warehouse that your order was non-deposited because the system did not recognize the stock while processing your order, the shipment should be rearranged soon, the tracking number will be updated via email once available."
After another week I wrote to them again asking for a refund and they replied copying and pasting the reply from before.
I wrote back to ask for a cancellation but they don't reply anymore.
They contacted me one week ago and told me that the item was out of order and now was available. They send me the massage gun that looks very good.
In summary, good product bad customer service.