Simon G.

Arrived at the restaurant on Sunday 20th at 11.50, Myself, Wife and 7year old daughter, found a table which was still to be cleaned, I proceeded to the bar with the table number as we all wanted was 3 American style breakfast which was only served until 12.
5 people waiting to be served - ONLY one person serving!
Clearly she could see everyone waiting to be served; the guy in front orders his breakfast
My turn next - 12.01 - The girl shouts to another member of staff its 12.03 can we serve him breakfast - ANSWER NO - It was actually 12.01 and I had been waiting 10 minutes already - I explain it's not my fault she's the only one serving - her answer is "WELL ITS NOT MY FAULT EITHER"
I ask her to ask her manager - She comes back and tells me no I can't order any breakfast

****THE WORST EXPERIENCE AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED****
I THEN PROCEED TO TELL MY WIFE AND 7 YEAR OLD THEY CAN'T HAVE ANY PANCAKES!
SHOCKING, APPAULING AND EXTREMLY RUDE SERVICE WAS NONE EXSISTANT

Arrived at the restaurant on Sunday 20th at 11.50, Myself, Wife and 7year old daughter, found a table which was still to be cleaned, I proceeded to the bar with the table number as we all wanted was 3 American style breakfast which was only served until 12.
5 people waiting to be served - ONLY one person serving!
Clearly she could see everyone waiting to be served; the guy in front orders his breakfast
My turn next - 12.01 - The girl shouts to another member of staff its 12.03 can we serve him breakfast - ANSWER NO - It was actually 12.01 and I had been waiting 10 minutes already - I explain it's not my fault she's the only one serving - her answer is "WELL ITS NOT MY FAULT EITHER"
I ask her to ask her manager - She comes back and tells me no I can't order any breakfast

****THE WORST EXPERIENCE AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED****

I THEN PROCEED TO TELL MY WIFE AND 7 YEAR OLD THEY CAN'T HAVE ANY PANCAKES AND LEAVE THE RESTAURANT!

SHOCKING, APPAULING AND EXTREMLY RUDE SERVICE WAS NONE EXISTENT

THE WORST EXPERIENCE I HAVE EVER RECEIVED WHEN BOOKING A "LAST MINUTE.COM HOLIDAY" AT A COST OFF £2000 DUE TO FLY OUT A FEW DAYS AFTER BOOKING
FIRST THE AGENT MISPELLS WIFES NAME - SO I NOW CANT CHECK IN TO AIRPORT - AFTER 2HRS OF CALLS AT 13P PER MINUTE I FINALLY GET THE NAME CHANGED

AGENT INFORMS ME I CAN TAKE UNLIMITED WEIGHT CABIN BAGS ONTO THE FLIGHT

TURNS OUT I CAN ONLY TAKE 3 SMALL BAGS THAT MUST FIT UNDER THE SEATS - ADDITIONAL BAGS WITH THE WORLDS WORST FLIGHT COMPANY RYAN AIR WILL COST £50 PER BAG PER PASSENGER EACH WAY - £300!