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sk k.

1 Level 1 Contributor
  • 3 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Travel, Entertainment, Business

Member since July 2015

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3 Reviews by sk

The site does not say it is a reseller site and is misleading buyers as selling genuine tickets. The tickets I bought are in someone else's name. I have been charged $27 extra on $82 tickets. I was not aware that they are a reseller website or would've not touched them with a barge pole. Very disappointed. DO NOT FALL FOR IT. I would imagine it falls very much within the false claims made by travel Websites in the UK to dupe consumers.
I hav been a very long time customer of Ipriums. I get no benefit for it, instead their customer response time is becoming worse than ever. The staff answering the phone are polite enough however it takes forever to get someone on the phone.
The website says contact a live chat service. In last one year I have never managed to get anything resolved on chat because invariably there is no one availale o chat. Why advertise it if no one is available? The phone support is available only during business hours.
Since the morning I have called them twice to activate the internet. It has not happened.
In thepast the donload speed has been extremely slow and I was advised to buy 24 hrs technical support for a fixed amount annually to ensure I got the best svice. I didn't and instead made a complaint. The slow speed has been resolved since then.
I have a feeling they are trying to sqeeze me for more money.
Anyone else expriencing similar issues?

Tip for consumers: No after sales service.

I received an email from billing at OneTravel saying that they will charge us $25 for the cancellation of booking when the booking was never confirmed via email. The reason for our cancellation is that they refused to send us a confirmation email without verifying our credit card details. We got a call from an Orlando and he left a number that when we tried to return the call, the recording said the number does not exist. After that I chatted online to a Kira who tried to help but was essentially useless because she kept giving me these numbers that either did not exist or did not respond. When

We tried other number and were put on hold from call centres from India to Phillipines where they had no idea what to do and put us through to these US numbers that did not respond.

The we got a call back from a person who said they could not confirm the flight without verifying the credit card details. They could not verify the details without getting the card holders work address/ email. This when they already had access to details that we have not even used for the last six years because they wanted to call us on a landline number that we don't use anymore and wouldn't accept our mobile number. So basically they were trying to verify a lot of our personal details that are not required for a transaction like this. I questioned the person about this and asked them how did they get all this personal information and that it was illegal for them to have this information- they disconnected the phone at this point. I am really upset by this breach of privacy.
CustomerService C. – OneTravel Rep
We do apologize for the inconvenience the customer experienced while completing credit card process. We have refunded the customer any charges for the cancellation request.

sk Has Earned 5 Votes

Sk K.'s review of OneTravel earned 4 Very Helpful votes

Sk K.'s review of iprimus.com earned a Very Helpful vote

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