S M.

Ordered a running hat from them. It arrived in a plastic envelope but with no internal packing and was dirty on the top. It was an awful hat and gave no protection so I sent it back the same day. Got an email to say had been received then nothing. Phoned to ask what was going on, guy was rude and unhelpful and said product had been returned dirty. Told him it was returned same day as received and still had tags on. Then he said guy who did returns was off until next week. Website says only store credits given. Think this is just a scam.

For anyone else reading these reviews, if you buy something online you are covered by the Consumer Contracts Regulations which in short means that you can return a product, even if you simply do not like it and company HAS TO give you a refund within 14 days of receipt of returned goods. You have to pay postage back (unless their website says differently) but they have to refund ALL the costs you paid, including delivery charge. If they don't they are breaking the law plain and simple. If they don't refund and you bought via credit card claim back through them under Section 75 of Consumer Credit Act although goods must have cost over £100 for this, but you only need to have paid part of item, ie deposit, on the card to get this cover.