My wife and I have ordered fractured glass photos on 3 separate occasions for Christmas gifs for friends, family and ourselves and all were very pleased with the gifts. On my last order, due to my mistake, I reached out to the service center for order status and was immediately contacted by Shanmoye, who provided me my order status, which was received the same day. Even with the Christmas holidays and rush, we received our pictures within a week or less after ordering with no issues. All pictures came carefully packaged with no issues. All phases in the ordering process was flawless. Highly recommend and will use again.