I ordered the trial received it and it didn't work, it took so long to come just wanted to return it. I returned it and lost my receipt so they said I have to pay since my receipt is the only way to track the order. So that whole getting an authorization number to return the product meant nothing, on top of that you have to pay for your own return t. They excuse is I ship it for free so u pay for return... you order from amazon they ship for free and give you labels to return for free. They just want your money and all they do is just keep taking money off of your bank account