Ordered and paid for tickets for Paul McCartney in his one-to-one concert upcoming in Brisbane Australia. Paid $500 for tickets worth half that but was happy to do so as I'm in my 60s and want to see Paul in concert again. It was only after reading all the critical reviews about viagogo that I started to worry. Lucky for me, I got an e-mail from viagogo to tell me that whoever was selling the tickets through them didn't have any. The e-mail had a link to the options that were now available to me. Naturally, at the top of the page were offers for alternative tickets for the same concert but at much higher prices. Thinking this could be a bait and switch routine, I scrolled down the page right to the bottom... and my luck was in because in small print was a REFUND option. I clicked it and two days later my credit card was refunded with the full amount. Thank goodness for automatic systems that viagogo seem to rely on. But, reading all these other reviews, I'm wondering how long it will be before this refund option is no longer available. In most countries is illegal to take money for goods that you do not have and viagogo did not have any tickets when they took my money. I have reported them under Australian Consumer Law but I doubt it will change their behaviour. For those who do not know, viagogo has an address in Switzerland where documents can be served on it. Their CEO is called Eric Baker and the company name and address is:
Viagogo AG
Rue de Lyon 109,
CH-1203
Genève, Switzerland