Very slow to deliver and when the package finally came THERE WAS NO KNIFE IN IT, only a packing slip. Karambit customer support said that it was not their fault and I would have to file a loss claim with their insurance company. I followed a link to the insurance company and it said that it could not process my claim. Finally something did come through from their insurer saying they could not process my claim for 7 days. The packaging that arrived shows no sign of being tampered with at all so I suspect that no knife was ever put in it. Don't patronize this business. Management has no concern at all with customer satisfaction.
Customer ordered on Saturday November 6th and it was shipped on time Monday November 8th. It was delivered on Saturday November 13th, 5 days after shipment which, admittedly is unusual, it only should take 2-4 days. Customer called in and said that he received it very late and there was nothing in the envelope. I apologized that that had happened and told him that the good news was, he purchased insurance and it is covered with Route. I emailed him a link to file a quick and easy 3 question claim and told him he should have his money returned to him within 4 days. Customer demanded that we use different packaging to ship, said that he understands that we're not to blame about the stolen package, and demanded his refund right away.