Stephen W.

Due to my disability, I ordered delivery of a ready-assembled chair. The chair I received was not assembled and not the model I ordered - it was also cheaper than the one I ordered.
I contacted OfficeFurnitureOnline customer services and, after to-ing and fro-ing for several emails, I was told to take it up with the company who supplied it. I thought I was, but obvioualy not!
My attempts to return the still boxed chair was to no avail. Neither was there any suggestion of refunding the difference in cost.
In despair and through necessity, I decided to try and assemble the one they delivered. This exercise was futile as the alan-key required for assembly was not in the contents.
I currently have a chair in pieces and no chance of returning it because it is no longer packed, ready for resale, as they initially demanded when discussing returning the chair before later telling me to take it up with the supplier.
In conclusion, I'm not a happy chappy and would suggest potential customers apply due diligence before ordering any items from this company.