I ordered a mattress four months ago, it is so uncomfortable, it's got a hard lump through the middle and it has no support on either side. I've reported it several times and had poor replies from a Customer Service team who have can't be bothered attitude. They eventually sent an inspector who spent three minutes draping a piece of cotton over the bed before he stated there was no fault. He didn't sit or even lie on the bed. This crappy company have told me that it might still be settling batter four months. They've said we should both lie on the hard lump. We have bought an Emma mattress which is unbelievably comfy. Don't use this company at all.