Ordered 3 hats 2 weeks ago. Still not shipped and still in "Under Processing" status. No way to call because no one answers. 3 emails sent and no response. Do NOT waste your money. $60 that I'll never get back! Sucks because the last orders went well! Lesson learned!
When you placed your order and received your receipt of the order via email, it did tell you to allow extra time for your package to ship as we are a small facility and we are trying to practice social distancing to protect our workers. You would have also received an email on the first of July telling you that your package has shipped. We are not able to answer all of our calls or emails as quickly as we usually do as we are trying to practice social distancing in our Customer Service office as well. By now your package would have been received.
Steve Has Earned 5 Votes
Steve B.'s review of VetFriends earned 5 Very Helpful votes
When you placed your order and received your receipt of the order via email, it did tell you to allow extra time for your package to ship as we are a small facility and we are trying to practice social distancing to protect our workers. You would have also received an email on the first of July telling you that your package has shipped. We are not able to answer all of our calls or emails as quickly as we usually do as we are trying to practice social distancing in our Customer Service office as well. By now your package would have been received.