steve h.

The unit had so many scratches, scuff marks, and blemishes it is physically impossible to not notice it. Let me be clear also that the damage was not by shipping because of their locations all around the hood and the shipping box was in mint condition. I noticed the damage immediately and the unit was so dirty i honestly believe Proline is an immoral company. Customer Service had me submit photos of the damage before they would accept the claim which seems very sketchy. What if it was my father that doesn't have technology to submit a photo. What if you just want the return address like i don't know... every other company. They have warnings thrown into your face about inspecting the unit within 14 days or you can't claim and I mean thrown into your face with emails, during the purchase online, and in the box. It has made me feel so uncomfortable i had to ask my friend who is a lawyer what I should document because i honestly believe they are not going to give me my refund. So on top of now going to be behind on my kitchen renovation I have to stay on top of this return to make sure I get my money back and it was an expensive unit.