Update to last review on Shopping Mall Hawaiian Points
After filling out a form for Consumer Affairs, bounced back to a customer service agent who finally recommended escalating back to Consumer Affairs, new call number (after two others recommended). Received notification it takes weeks to researchas backlog is now weeks - sounds like a pattern here? No end in sight for resolution at this point.
“Beware Shopping Mall and Hawaiian Airlines”
• Previous review
EWARE HAWAIIAN AIR SHOPPING MALL! This should be read by a person EVP Customer Service, COO or CEO. As a executive of a Seattle company, if I received this, I would be mortified. Yes, there is an Incident Number *******00147 - if someone takes the time to review you can see the event log. After mutiple conversations with customer support, over and over told to wait until 6 weeks, 45 days, etc etc, today called in again, to find out they cannot help at all - stonewalling? When I wrote Customer Affairs, assured by the agent, a person in the executive office would see, respond, request sent back to an agent!
I have given up on the Hawaiian Shopping Mall, use a competitor airline mall which actually works. The first /only time I used the online mall was on 8/7/2019. Verified it was a current session to Macy's on 8/7/2019No miles credited (rate of 1.5 miles per $1). After four contacts, I patiently waited to contact you per your recommended 4 -6 weeks. I refuse to use the Mall until credit is applied, zero credibility as first experience truly worthless exercise to track mileage reimbursement for over this period of time. I decided to track more on the principle to see if you actually fix during the 4-6 week period you have cited in 4 mails - not impressed at all. I use a competitor airline mall regularly, actually works for mileage credit!
You really need to get your act together, as this has been a total waste of my time. I finally decided to set Outlook reminders for dates, times so I could minimize my time. So what do I want? Fix whatever is broken!