We placed an order with Vitacost on August 11th and called to work with the them to insure that the package would arrive before we left for extended travel on the 19th. Vitacost did not ship the package out till the15th so we called to cancel the order, but we were assured that it would be on time - and that if it was not, we could return it for a full refund $422.
The package did not arrive until after we had left, Vitacost then refused to allow the package to be returned, and refused to honor their commitment to refund or to allow us to return the merchandise. The package is still sitting UNOPENED at our home, and Vitacost continues to refuse to honor their promises.
We now use iHerb for all of our products and will never use or recommend Vitacost for any products.