Lab Me was a great experience. After doing my first test I got a TNP (test not performed). I was pretty frustrated but got an email from Naomi in customer service.
She told me why it happened and told me I did t need to pay for a whole new test only a replacement. This is great because let's get checked made me pay for it all over again. She also gently reminded me about how to collect and offered video assistance if needed.
I paid $19 for the new kit (with shipping) and tried again. This time it worked. And my results came in about 6 days later (2 days after the lab received as advertised).
The results were almost identical to my lab corp. so their claim that they are accurate is true.
Overall, I really liked the experience minus the slight inconvenience of messing it up but hey it's my fault not the robot sampler. Lol
I mean, normally I would have to make appointments with my doctor (waiting for driving and waiting), then go to the lab (more driving and waiting), and then have results that were impossible to understand.
Their dashboard is great. It's basic but easy to understand and easy to use for tracking. I shared my dash with my doctor too (who loved it).
Great work guys! You've done a great job IMO.