Stu W.’s Reviews of gear-up.me & more

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Computer

4/27/20

Bought a quite expensive monitor - but on arrival the bezel was wonky and the picture had a dark shadow in the centre. Contacted them but they wont simply replace - they want to claim on the manufacturer warranty! What after a few days?! They have NO RETURNS POLICY - if its broken when delivered its YOUR PROBLEM and not theirs. Dont buy anything from these guys that is expensive. They want pictures and videos and then they decide and then they will contact the warranty people etc... a good company should simply replace within a week of delivery. Really shoddy... considering that the things they sell are high priced items AVOID AT ALL COSTS.

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Michal m. – gear-up.me Rep Over a year old

Dear Stu,
Thank you for your review and for providing valuable feedback. We are sorry that you are experiencing an issue with your monitor and we are here to help.
Please note that our return policy is available on our website (https://gear-up.me/returns-exchange). In case the product is DOA or broken on arrival we proceed with the replacement. Later reporting of the issue (as in your case) falls under Warranty Claim and then it has to be forwarded to the manufacturer’s service center to be evaluated to exclude CID (Customer Induced Damage).
We are always taking care of the warranty claim and urging our partners’ service centers to resolve the warranty claim as soon as possible and in favor of our customers.
Our customer service agent will contact you to arrange the collection and processing of the Warranty Claim for you.
Thank you for your understanding.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me