I have done many returns in 2017 and none was refunded it was worth around $400 the reason is my return item was not send by registered mail and they are unable to trace it and consider it lost but this is singapore. It's rarely to have your mail lost unless Singsale people just keep them to themselves. I like to shop and even until they provide the most $#*! service you can get. They people you are sending email are not thoughtful and they email you back a cut and paste reply. It's difficult to get a refund they drained your blood first and probably they are very happy and enjoy doing so