5 STARS for pretendplays.com. I recently ordered a Kidkraft kitchen from them and mistakenly put in my home address instead of, my sons. He lives across the country and shipping the kitchen from my house would have cost almost as much as the kitchen. I contacted them the next day, the order had gone in, I contacted Kidskraft, the order had gone out (talk about fast service) I recontacted pretendplays and they contacted FedEx and had the kitchen rerouted for me to my son. Not only were they cheaper than any other online site, but they went the extra mile with customer service and helped me out of a jam of my own making. 5 stars to them for all their help. Sue G
Dear Susan,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
For more information about shipping, please check: https://www.gearbest.com/about/shipping-methods.html
We have offered you the solutions via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center