Suzi B.

I bought an ex rental websuit for £140 from these people and wasn't happy with it. It was extremely shabby with a hole in and didn't fit, so I returned it straight away. The law (Consumer Contracts Regulations) states you have a minimum of fourteen days to do this, and that companies cannot deduct money from your refund for restocking fees etc. They have a maximum of 14 days to refund you. Remember this!

I got an acknowledgement that the return had been received but no refund or other communication, even when I emailed to find out what is going on. When I went on to MyTriathlon's website I noticed to my horror that they were advertising a whole host of illegal (and thus unenforceable terms and conditions including)
- No returns on ex rental wetsuits after 4 days (as above, legal minimum is two weeks)
- If they decide to accept a return on an ex rental wetsuit they will charge you a huge sum for "rental" (again, not legal - they would only be allowed to make a deduction if you use the item and cause a decline in its value. Because they have not advised of the right to cancel within 14 days on their website, they are not even allowed to do this)
- Refunds will take up to 21 days (legal minimum - two weeks)

When I saw this I went straight to PayPal and am attempting to get my money returned through them. If that does not work I will be taking it to Trading Standards and Small Claims. MyTriathlon are not a lawful company and I urge anyone who has had dealings with them to read up on their legal rights. Don't bother trying to engage with them, just try to recoup your money through the official channels. If you are thinking of buying from them - don't!