Juan was outstanding. I clicked on the chat. I was upset because the template causes me to use a credit card and I do not have any kind of card to use for these things. Juan was very polite the entire conversation and even took the time to email me a blank copy of the Lease Agreement in which I needed ASAP! He even made sure that I checked my email so he knew if I received it! Thank you Juan and again sorry for snapping at you! (I hope that you get to see this too!)