Great service on their website and their call centre. We bought three mattresses on the site with delivery promised in a couple of days. After a few hours, we received a call that one of the mattresses would only be delivered ten days later. Nice chat, not welcome news, but not a major problem, but it would have cost a star... downgrading them to three stairs was caused by the delivery guys. They were impolite and on departure from our garage one of them spit on our drive. Covid or not covid, it's disgusting and unacceptable.