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Tammy H.

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Experience: Clothing & Fashion

Member since May 2020

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1 Review by Tammy

5/9/20
Summary is, they kinda scammed me.
I bought their Grand Gold Facile Hoops. I got them in the mail and immediately knew they were the wrong size once I opened them. I sent them an email with a picture of the hoops I received, next to a quarter for size reference. They emailed back saying they were the right size, and I could return it to double check. Fair enough, however when I measured the diameter of the hoops, the diameter came to around 15-20mm, which is very different from their site's measurement, which is 30mm. I emailed them about it again, stating the measurement says otherwise. I waited 5 days for a reply and they just told me to return them if I am unhappy. I replied stating it doesn't make sense if I had gotten the regular sized hoops (the website said the regulars were 25mm), and was wondering if I had repurchased it, would I have gotten the actual 30mm hoops? They then replied saying that the Grand Facile Hoops that I bought were supposed to be 25mm and the regular Facile Hoops were 18mm. Weird how they didn't mention that when I told them the first time that the hoops I got weren't 30mm like the site said. I proceeded to check the website again and saw that they changed their measurements on BOTH the Grand and regular Facile Hoops to 25mm and 18mm.
What makes this worse is that they had changed the measurements on their website AFTER the Grand Facile Hoops had sold out.
Luckily, I took a screenshot of their website before they changed the description.
Ventrone Chronicles was unreliable, and I have lost trust in them :( it's sad because their stuff is very cute.
If you are looking for websites with affordable quality jewelry, I would recommend looking elsewhere :/

Tip for consumers: Just be mindful of the descriptions.

ventronec
Ventrone C. – Ventrone Chronicles Rep
Hello Tammy, we’re so sorry you feel that way. As stated in our emails, we are so sorry for any confusion regarding the size of the hoops. Also as mentioned, we are 100% offering you the option to return the hoops for your full order refund. Please email us back if you would like to return your order. Thank you and please take care.

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