Tammy H.

Onthebeach are the worst company I have ever dealt with, the way they are just taking money out of peoples accounts without there permission is absolutely outrageous! How can you keep a package holiday that has either cancelled flights or hotel closure that they are obviously fully aware of, and yet are still able to access your account to either take payments for the holiday as though it's still going ahead or cancellation fees, without the customer knowing or agreeing! I have never known such shocking, unlawful and wrong actions made by a holiday company. There is no way of speaking or communicating with anyone regarding your queries about your holiday or payments taken out of your account so you pretty much become a victim of fraud and disploitation. They have no idea what is going on with anyones holidays, flights, or hotels just as long as they get the money from your account that is all that matters to them! Not even the bank can help anymore as these chargebacks are being disputed by onthebeach themselves and the money that the bank has retrieved from them for you is now being taken back out of peoples account via the bank due to a dispute on the claim! Again outrageous that they can do this! And we are not talking about small amounts of money either we are talking about thousands of pounds taken out of peoples accounts for holidays that cannot go ahead (due to cancelled flights or hotel closure) without the customers permission! Yet still NOT A WORD from onthebeach!