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Tana D.

Contributor Level

Total Points
80

1 Review by Tana

  • VTrips

10/27/20

We recently stayed in the celebration cabin during fall break with 2 other families/friends. We arrived about an hour earlier then noted check in time and found the doors unlocked. We went in and found that the foosball table had one side panel laying on the floor but it was still operable. We did not call to report this (mistake one). Nor did we take pics of inside of cabin when we arrived or left (mistake 2 and 3). Overall stay was good. Upon leaving we washed all the dishes and microwave was in full working order. Almost a week later we are getting told we are being charged $500 for foosball table and for microwave door being ripped off hinges. This is complete bull crap! We have tried contacting rental place letting them know we did not break foosball table and that microwave was in working order when we left and that the doors were unlocked when we arrived. They refuse to listen. We will NOT be staying at this cabin again. Not to self and to others, take pics before and after, because there are a$$hole people out there!

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Heidi G. – VTrips Rep

Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Unfortunately, if damages are not reported while guest are on the property, damage fees are applied. If there is anything you do not agree with, please reach out to the local office.

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