To whom it may concern, I appreciate your apology however I have been trying to accomplish taking a test for over eight weeks with your company and your company has done nothing but discriminate against me and dictate what I canning can't have when it was clearly stated in all the documentation what I need to be successful! I am not asking permission from PSI exam to use the accommodations that I am rightfully allowed! I have contacted cat contacted the justice department and filed a formal complaint against your company and if I don't have an answer by Monday how you're going to accommodate me and fix this there is going to be further documentation with my advocate from the ADA.
If your company does not provide me with all of the accommodations that I am rightfully allowed which include more time which is times 2 1/2 which would make the test eight hours breaks every 30 minutes a Calculator a reader of my choice because your company does not have anybody to provide for me which is not my problem due to the pandemic and a scriber. Your company does not have the right to determine or make decisions on my behalf I am the client and I am asking for the accommodations that I am rightfully allowed to be successful like a normal person because I am not I have a disability dyslexia and ADHD and ADD and what's super funny is your proctor couldn't even understand me because I couldn't spell things right when I was typing to him and asked him numerous times to allow me a break with no response over and over again which caused me to terminate the test and it cost me also to have extreme stress because I wasn't allowed what they said they were going to give me. Your company does not have the right to determine or make decisions on my behalf I am the client and I am asking for the accommodations that I am rightfully allowed to be successful like a normal person because I am not I have a disability dyslexia and ADHD and ADD and what's super funny is your proctor couldn't even understand me because I couldn't spell things right when I was typing to him and asked him numerous times to allow me a break with no response over and over again which caused me to terminate the test and it caused me also to have extreme stress because I wasn't allowed what they said they were gonna give me.
Furthermore I was told prior to the test by the person that I called prior to the test to make sure that the accommodations were allowed that I was going to be explained everything because I need a scriber they said oh yes they will be explaining everything to you the proctor explained absolutely nothing to me and was absolutely disrespectful and did not feel the need to even respond to me when I was in need of help.
I want to response to this email and all the other emails that I have sent your company over the last eight weeks and how this is going to be accomplished I have to take the test because part of my disability is memory and I accomplished completing the classes eight weeks ago which is causing me to not retain what I learned!
I have done my research on your company and looked up all of the violations that your company has received from the ADA and I'm afraid to say that you are violating multiple ADA laws with not only me but hundreds of other adults with disabilities!
The utter disrespect discrimination and sheer force to make adults with disabilities not successful with the tools that they are rightfully allowed is an embarrassment on your company the only reason that your company does this is because they want to pocket more money from people that have disabilities that failed the test because they can't be successful because your company is not providing them with what they need not to mention the emotional and psychological abuse that it puts on somebody with a disability.
I received an email on Saturday the 24th today 2021 from Joyce at your company apologizing for the inconvenience so is that mean that your company feels remorse for what they have done to me!
It is not my problem the client that your company has failed to provide me with the accommodations that I need in the fact that your company does not have anybody that can read the test to me where I reside in Glenwood Springs Colorado! It is not my responsibility to travel to an a half hours to a location to take a test especially due to the fact that I am disabled.
When the tractor first engaged with me there was no scribing of any sort no explanation of what I could and couldn't do no explanation of what I had for accommodations nor did the proctor even know that I had accommodations! I continuously asked him to inform me on my time because the time showing on the screen was not presenting double time I also asked him why he was not informed that I get brakes there was no response in fact he actually told me I could not have a break which caused me to miss my medication! The proctor even told me that I could not have water how inhumane is this for a testing facility to tell a person that they cannot drink water during a 7 1/2 hour test that seems abuse of power!
This whole situation has caused major anxiety and stress on me being put through almost 3 hours of testing with no scribing no help and no communication the last half hour of the test how long is somebody with a disability supposed to perform a test when they cannot decipher what in what is not supposed to be done.
I will not stop until I get total cooperation and I'm treated fairly and with respect! I will continue to reach out to every advocate and company that supports people with disabilities and file as many complaints as I have to in order to make your company comply with the ADA laws and not discriminate against my kind. Shame on you for putting people through hell!
Unhappy client
Tasha Stuemke
We got your email, Tasha. Please be advised that this is not the service we want our Candidates to experience. We’ll make sure to coordinate your concern to the appropriate department for resolution. Thank you.