T C.

I ordered a pair of stainless steel heat diffusers/flavor bars for my propane Jackson Grills from Appliance Factory Parts. Four weeks later, I they finally arrived in the mail. It took a long time, but I figured it was due to COVID-19. When I opened the box, I discovered what I received was not what was shown on their website. The tops of both my diffusers had this thick coat of white paint on them. Their website shows stainless steel. I thought this was weird, that maybe this was to provide some sort of added protection to them.

I installed them on my grill and found they were not quite wide enough and didn't sit perfectly in the slits which allowed them rotate from side to side, but it was workable.

I lit up the grill. About a minute later I began to smell this extremely strong TOXIC smell coming from inside my grill. It was even giving me a headache. It turned out it was the smell of the paint from the heat diffusers burning and bubbling off but only in the centers where it was the hottest. First thing I thought was how unsafe these were because this TOXICITY can get into the food and make us sick or even cause CANCER.

I was furious that Appliance Factory would sell such unsafe garbage, undoubtedly from China. I immediately tried to call them several times on even on a weekday, but was never able to get a live person. Their website said returns must be unused and they charge a 15% restocking fee, so basically I was stuck with two unusable parts. It was switch and bate and I was ripped off!

Let this be a WARNING about Factory Appliance Parts and their unsafe products and zero customer service. I will NEVER give them my business again! They're scum bags who are clearly only in it to maximize profits and they have no care for your health and well being!